Refund policy
At Tenso Mart, customer satisfaction is our priority. If you receive a product that is incorrect, damaged, or incomplete, we're here to help.
Eligible for Return & Refund
You may request a return or refund only if you receive:
- A wrong item
- A damaged item
- An incomplete order
Return Request
Please contact us through WhatsApp or our Contact Us page within 24 hours of receiving your order.
Parcel Opening Video Required
A clear parcel opening video is mandatory for all return and refund requests. Claims without an unedited parcel opening video cannot be processed.
Non-Returnable Items
Returns or refunds will not be accepted for:
- Used or damaged products after delivery
- Products without the original packaging
- Change of mind or personal preference
- Requests submitted without a parcel opening video
Refund Process
Once your request is reviewed and approved, we will arrange a replacement or process your refund as applicable.
Need Assistance?
📱 Contact us on WhatsApp or visit our Contact Us page.